Adoption process

Step one: Looking for a suitable pet

Please take a look at the animals available on our website, remember to click on their picture to take you to their profile.

We ask that you look at the animal's requirements as detailed on their profile. Please pay particular attention to the sections that detail if the animal can live with other animals in the household and how old any children living in the household or any children visiting regularly would need to be.

Step two: Is the animal you like a suitable match?

If you feel you could offer a good home to one of our animals, please fill out the relevant application form and email it to us. We are inundated with applications, so we often can't get round to replying to every single one of them. If you are suitable we shall call you to have a chat. If you are not selected, but are a suitable home for an animal from us, we will keep your application on file for 3 months as we very often look back to see if we already have a suitable application for one of our animals. Please respect our qualified judgement if we decide the match between you and an animal is not suitable.

Step three: Meeting a potential pet

Once we have confirmed that the pet is a suitable match, depending on the individual animal, we shall arrange an appoinment for you to come to Millbrook and visit the animal. If you are adopting a dog and you have another dog, your dog and our dog must meet on at least two seperate occasions to make sure they get along. For small animals we will require a picture of your accommodation so that we can make sure that it is suitable for them.

Step four: Home visit

These are done virtually via a video chat with one of our reception staff, we email you a link beforehand so that you are prepared. Please feel free to have a list of questions regarding your new pet as we are here to help you as much as we can. If you are unable to participate in a video chat we can discuss different options with you.

Step five: Adoption

You come to adopt your new pet at a pre-arranged time - please arrive on time and also allow yourself plenty of time for this process as there is paperwork that needs to be completed in your presence. You are able to buy food, bedding and pet accessories from our shop in reception.

Step six: Follow up

You will receive a follow up phone call approximately two months after adoption unless we have been in contact with you via email or you've sent us some lovely photo's and updates which we love to hear about.

Puppies and Kittens will receive a further six month follow-up phone call to check that arrangements have been made for neutering and micro-chipping (for kittens only)